When can I apply for an apartment and when can I get in line?
Our leases are for approximately one year from June-June of every year. We start renting in January but you can turn in applications at ANY time. To get in line for an apartment you must turn in a FULL set of applications. Everyone in the group must have a completed application online at TenantCloud.com, a third party guarantor form and a copy of the guarantor’s driver’s license turned in before we will process the applications. 3rd party guarantor form and copy of license can either be submitted online with the application or submitted to directly to email: office@ddillonproperties.com. The security deposit will be required at lease signing. Please see our “How to Rent” form for more information.
Is subletting allowed?
No, subletting is not allowed. The exception to the rule is if you, the tenant, will be studying abroad for any one quarter, you may sublet your spot with consent of D F Management Group.
Do you allow pets?
No, pets are not allowed.
Who do I need to call to get utilities turned on?
There is a list of vendors and their phone numbers on our “Helpful Hints” sheet.
When is rent due?
Rent is due on the 20th of every month. You have a grace period of 4 days. If rent is turned in after the 24th of the month, it is late. If you are going to have trouble getting your rent in on time, call the office before it is due and we will work something out. Communication is key! If you keep in touch with us and let us know what is going on (BEFORE rent is due), we are willing to work with you and give you more time. Rent must be paid through your TenantCloud account. Online payments only if paid individually. May pay by check only as a group (one check for all).
How do I inform you of a repair that needs to be done in my apartment?
To report a repair go to your TenantCloud account and click on the maintenance icon or you may text or call the office to report a Repair Request (followup by visiting your TenantCloud account and complete a request or update as needed). If there is an emergency (example: fire, water that won't turn off, toilet overflowing or something that must be taken care of NOW), call or text the office right away.
My garbage disposal stopped working, what do I do?
If your garbage disposal stops working: First, TURN IT OFF, then stick a broom handle down the sink and gently turn the blades to free up whatever is clogging it and dispose of it in the trash. Also, underneath the disposal is a reset button that sometimes needs to be pushed to start it working again. If none of these things work, send in a repair request and we will have a plumber come out to fix it.
My toilet is clogged, what do I do?
DO NOT continue to flush the toilet if the bowl is full. It will overflow. If the toilet gets backed up, plunge it first and let it sit for 1 hour then try again. If it does not clear the line, then file a repair request with the office number and with TenantCloud. (It is a good idea to purchase a plunger to have on hand. Best plunger to use is called ToiletShroom. Guaranteed to remove clog easily). DO NOT flush Tampons down the toilet. They do not dissolve which may cost you in plumbing bills to clear the line. Hair is the main cause of tub/shower clogs. Remove it, do not wash it down the drain. Catch hair using a drain screen. DO NOT USE DRANO!
Security Deposit Refund
Security deposit refund checks will be mailed out 3 weeks (21 days) after the end of the lease term or after apartment is vacated and keys are returned. (whichever is later)